FAQs

Frequently Asked Questions

What does "low-tox" mean?

Low-tox means we choose products made without harsh chemicals, synthetic fragrances, or unnecessary additives. Our range — from dish soap bars to laundry sheets — is designed to be safer for your family, your home, and the planet.

Are your products suitable for sensitive skin?

Yes! Products like our Eco Kind Hand Soap Tablet and No Tox Life Dish Soap Bar are formulated with gentle, natural ingredients, making them a great choice for those with sensitive skin or allergies.

How do laundry sheets work?

Our Lil'Bit Better Laundry Sheets dissolve completely in both hot and cold water. Simply toss one sheet in with your load — no measuring, no mess, and no plastic jug to throw away.

How do the cleaning tablets work?

It's simple — drop a tablet into your AussieKind amber glass spray bottle, fill with water, and give it a shake. Within a minute you have a full bottle of effective, low-tox cleaner ready to use. No harsh fumes, no plastic bottle waste, just clean that works.

What is included in the Eco Cleaning Starter Kit?

The AussieKind Eco Cleaning Starter Kit ($79) includes everything you need to make the switch to low-tox cleaning at home:

  • 2 x Amber Glass Spray Bottles
  • 3 x All-Purpose Cleaner Tablets
  • 3 x Glass Cleaner Tablets
  • 1 x Natural Pot Scrubber
  • 2 x Reusable Cleaning Cloths
  • 1 x Washable Swedish Dish Cloth

Buying these products individually would cost over $110 — the Starter Kit is the best way to try the full AussieKind range and find what works best for your home.

Can I refill my cleaning products?

Absolutely! Our Eco Cleaning Refill Kit is designed to reduce waste by letting you refill your existing bottles — including our Amber Glass Pump Bottle — rather than buying new packaging each time.

Are your products plastic-free?

We're committed to reducing plastic wherever we can. Products like our Bamboo Paper Towels and dissolvable tablets and sheets are packaged with minimal or plastic-free packaging.

Where do you ship and how much does it cost?

We ship Australia-wide and internationally:

  • Australia: $11 flat rate | Free on orders over $100
  • New Zealand: $20
  • USA & UK: $30

You'll receive tracking details once your order is on its way. Australian orders typically arrive within 3–7 business days.

What if I'm not happy with my order?

We want you to love every AussieKind product. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll make it right — no hassle, no fine print. That's our guarantee.